IT Support Services

IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs.  Max Agile Force IT support services are backed with 14 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

Want to Get Result-Oriented IT Support?

 Max Agile Force IT support team will ensure continuous monitoring and timely resolution of detected and reported incidents to increase the efficiency of your IT infrastructure.

What You Get with IT Support Services

Multi-tier incident resolution pipeline:

  • L1. A user support team.
  • L2. A technical support team.
  • L3. A team of software engineers.

Detailed descriptions of the IT infrastructure and operating procedures:

  • SOPs for ticket resolution, change and incident management, CI/CD flows.
  • Network maps.
  • Configuration management database.
  • Infrastructure improvement plan.

Self-service training materials for users:

  • Knowledge base articles.
  • FAQs.pport team.
  • User manuals.

User satisfaction and adoption improvements:

  • UX testing/monitoring.
  • Surveys and user experience studies with CSAT improvement plans based on their results.

Regulatory compliance assessments.

  • IT environment benchmarking against PCI DSS, HIPAA, etc.
  • Compliance gap mitigation plans.

Regular and transparent reporting:

  • Service level reports.
  • Maintenance reports.
  • Security assessment reports.
  • Health check reports.

Scope of IT Components We Tackle

You know for sure, there’re other players on your market. Thus, when you get the experienced CRM consultants’ help in time, you’re likely to be the first who’s reaping the following business benefits from CRM:

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Why Choose  Max Agile Force

  • 32 years of experience in information technology.
  • 14-year experience in help desk and application support.
  • 13 years of experience in ITIL-compliant IT service management.
  • 9 Microsoft Gold Competencies, including Application Development and Integration, Data Platform, Data Analytics, Collaboration and Content, etc.
  • AWS Select Consulting Partner, IBM Business Partner.
  • 700 + employees on board.
  • Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers' quality, time, and budget expectations.
  • Assured safety of the customers’ data we access during the cooperation proved by ISO 27001 certificate.

Why  Max Agile Force’s IT Support Matters


IT support costs


cloud costs


app availability


user satisfaction


app issues

Get Your Stable and Efficient IT with Least Effort!

 Max Agile Force professionals will conduct close monitoring of your IT infrastructure or its components and set up efficient IT support workflows.

Get Your Software Built and/or Supported by Experts

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