// CRM Consulting

CRM Consulting Services

Dedicated services

Why  Max Agile Force

Axioms of CRM consulting

Hallmark projects

Financial outcomes

// How it works

Why CRM consulting

CRM consulting services will help you plan the best strategy for sales, marketing, and customer support activities, and achieve the highest ROI from CRM implementation. Here at  Max Agile Force, our CRM consultants do their best to meet diverse business needs with tailored CRM solutions.

Dedicated Services

CRM Process Automation Consulting

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Sales automation consulting

  • Design of automated sales processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a sales CRM platform (if not selected yet).
  • A customization and integration specification.
  • Sales team training.
  • Consulting support until project success.
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Customer service automation consulting

  • Design of automated customer service processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a customer service platform (if not selected yet).
  • A customization and integration specification.
  • Service team training.
  • Consulting support until project success.
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Marketing automation consulting

  • Design of automated sales processes.
  • A business case (cost, outcomes, ROI or NPV).
  • Selection of a sales CRM platform (if not selected yet).
  • A customization and integration specification.
  • Sales team training.
  • Consulting support until project success.

CRM Project Consulting

CRM implementation consulting

  • Design of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.
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CRM migration consulting

  • Redesign of automated sales, customer service, and marketing processes.
  • Customer portals
  • Advertising
  • Digital signage
  • Content management, DAM
  • Video streaming
  • Customer analytics
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CRM revamp consulting

  • A plan on how to make CRM a digital transformation enabler.
  • Smart, connected products
  • Smart factory
  • Connected cars, fleet management
  • Smart transportation
  • Smart home
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CRM consolidation consulting

  • Emergency response, incident management
  • Information security
  • Secure videoconferencing
  • Video surveillance

CRM Consulting for Specific Domains

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Ecommerce CRM consulting

  • Design of automated sales, customer service, and marketing processes.
  • A business case (cost, outcomes, ROI or NPV).
  • CRM platform selection (if not selected yet).
  • A customization and integration specification.
  • Sales, customer service, and marketing teams training.
  • Consulting support until project success.
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Healthcare CRM consulting

  • Redesign of automated sales, customer service, and marketing processes.
  • Customer portals
  • Advertising
  • Digital signage
  • Content management, DAM
  • Video streaming
  • Customer analytics
crm-dedicated-services
Banking CRM consulting

  • A plan on how to make CRM a digital transformation enabler.
  • Smart, connected products
  • Smart factory
  • Connected cars, fleet management
  • Smart transportation
  • Smart home
Accounting CRM consulting

  • Business requirements specification for your accounting CRM.
  • Emergency response, incident management
  • Information security
  • Secure videoconferencing
  • Video surveillance
Manufacturing CRM consulting

  • A plan on how to make CRM a digital transformation enabler.
  • Smart, connected products
  • Smart factory
  • Connected cars, fleet management
  • Smart transportation
  • Smart home

Don’t Let Your CRM Be a Hurdle to Effective Sales, Marketing and Customer Service

 Max Agile Force, as a CRM consultancy, will help you to rise above the competition in sales revenue and CSAT with properly customized and automated CRM solution.

CRM Consulting to Drive Customer and Revenue Growth

See how CRM consulting by  Max Agile Force can cure acute CRM pains to achieve a more gainful customer lifecycle management.

FIXED

Patchy and incomplete customer info

FIXED

360-degree customer view

FIXED

Low performers in sales, marketing and customer service

FIXED

Increased productivity of sales, marketing and customer service employees

FIXED

Inefficient cross departmental collabration due to lack of CRM integration with other enterprise system

FIXED

Efficient cross-departmental collaboration due to integrated systems and joint workflows

FIXED

Decrease customer loyalty due to bad customer experince

FIXED

Better customer satisfaction and retention

FIXED

CRM invesments that do not pay off

FIXED

High ROI of your CRM investment

FIXED

Hampared decision making due to poor data quality and as a result inaccurate reports

FIXED

Improved decision-making based on reliable reporting and forecasting

Why You Need CRM Consulting

You know for sure, there’re other players on your market. Thus, when you get the experienced CRM consultants’ help in time, you’re likely to be the first who’s reaping the following business benefits from CRM:

38%

increase in lead volume

32%

increase in lead conversion rate

28%

increase in number of deals and deal size

25%

increase in win rate

24%

increase in sales cross sell/up sell revenue

28%

increase in customer retentione

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